There is a lot I could complain about from the past weekend. For starters, Sears delivered a new dishwasher, but it was damaged, so we still have our old dishwasher. After several phone calls and a trip back to the store, we’re getting another new dishwasher in about two weeks. Although this situation is/was frustrating, it looks like we might save a little money on the purchase, so this could turn out to be okay.
Meanwhile, I could complain about the Pittsburgh Steelers performance in Sunday's 34-31 loss to Oakland. Neither the running game or defense looked good, but the Steelers bye week comes at a perfect time. Hopefully, Troy Polamalu, James Harrison and Rashard Mendenhall get healthy. Meanwhile, the team has two weeks to prepare for the next game. Use that time well!
Now I will complaint about the NFL, CBS and DirecTV’s Sunday Ticket. I purchased Sunday Ticket so that I can watch every Steelers game (and every other NFL game) from the comfort of my home. On Sunday, DirecTV blacked out the Steelers-Raiders game since the local CBS station decided to carry the game. (DirecTV doesn’t air in-market games.) However, instead of showing the Steelers game at the regularly scheduled time of 4:25, CBS showed overtime of the Saints-Chiefs game followed by the end of the Dolphins-Jets game. CBS did not start airing the Steelers game until the second quarter started which was after 5:00. Now, I understand not showing the Steelers-Raiders game on time in the DC market if the 1:00 game featured Washington or even Baltimore. I wouldn’t necessarily be happy, but I would understand.
So I have several questions here. Since the Redskins-Bengals game ended before 4:25, why switch to the Saints-Chiefs game instead of going with the Steelers game you already had scheduled? Since CBS wasn’t showing the Steelers-Raiders game, why can’t DirecTV show the game until it airs on local TV? The most important question though is why am I paying for Sunday Ticket if I can’t watch the Steelers?
Since Yom Kippur starts tonight, I hope the NFL, CBS and DirecTV atone for their sins! (This may be a bit strong, but they can at least treat their customers better.)
Tuesday, September 25, 2012
Truly Sean’s Ramblings
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1 comment:
Dear Sean,
My name is Brian and I’m part of the Sears Cares Escalations team. We are very sorry that your new dishwasher was delivered damaged, but we are happy to hear you were able to find another one at a better price. We would like to speak with you more about your delivery experience, and monitor your next delivery, to ensure everything goes smoothly.
At your convenience, please contact our office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Sean’s Ramblings) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
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