Chewy Is Great

This is not a paid advertisement, but I really wish that it was. Ziggy, our cat who will turn 15 this summer, needed to take some medicine recently. The vet suggested mixing it in his food since there was no chance that he would take it on its own. So I crushed the pill, mixed it with the Meow Mix wet food Ziggy has had since he was a kitten, and watched him eat. Ziggy took a bite, noticed the different taste, and then walked away from the food. I repeated these steps the next day, and Ziggy ignored the wet food. He ignored his food the following day too. Even with no medicine mixed with his food, Ziggy stopped eating his wet food completely.

About a week before giving Ziggy his medicine, I purchased 7 boxes of Meow Mix from Chewy for a little over $50 so that I would get free shipping. Seeing that Ziggy was no longer eating this food, I contacted Chewy to return the unopened boxes. Chewy told me to keep or donate the food (which I did to the Fairfax County Animal Shelter) and gave me a full refund. A week later, I received a letter from Chewy wishing Ziggy well. 

I am now a Chewy customer for life. They gave me a full refund, allowed me to donate unused food, and sent a very nice personalized card. The box was pretty heavy, so maybe Chewy didn’t want to pay for return shipping fees, but that’s still a loss for them (at least short term). Of course, based on the goodwill earned and this blog post, maybe this will be a positive in the end. And we will all remember the friendships we made along the way!